FAQ
When will my package arrive?
Please check here for delivery information
What does pre-order mean?
Pre-order means you can order before it’s in stock. As our merchandise often involves original design or customized service, pre-order is a common situation. In the case of figures, they often need to be pre-ordered as they are produced in batches by manufacturers.
Why pre-order?
We are making sure that our lowest price is transferred on to you, and what ever you paid initially guarantees the item sent to you at no extra cost or surprise price increase.
We also love it that you count on us and want some personalized service (e.g. search a special figure for you), and that is why we are committed to providing you with the best service at the best price!
How do pre-orders work?
To reserve a product marked with “pre-order”, simply add it to your shipping cart. A payment is required to make a pre-order reservation. We will authorize the amount of your pre-ordered item(s) upon checkout and your credit card will be charged.
After placing your order, you will receive an e-mail confirmation containing an order reference number. You will receive your item(s) as soon as we receive it from manufacturers. Estimated time of arrival is listed on each product page.
The return and refund policy can be seen here