Refund/Return Policy
Damages/Incorrect Item sent
If an item arrived damaged or the wrong item was received, please contact us within 30 days after receiving the item. We will need clear pictures of the issue. Full refunds or a reship will be given for any mistakes on our part.
Returns
- Clothing: Product must be in new original condition; unwashed, unworn, no added smells like perfume or deodorant with all original tags, packaging, and hygiene liners. Items can only be returned within 30 days of receiving the item.
- Lingerie: Please not that as underwear is intimate clothing, we do not accept any returns or exchanges after trying it on (unless an official recall). This is out of our concern for the health of all our customers.
- Figures: Please note that production defects are possible (although the probability is small) for every figure because they are handmade. We do not support the return of any brand-new figure unless you receive the wrong item. To avoid any disputes, we strongly recommend that all customers record a full unboxing process (starting with unopened parcels)
We never sell pirated or counterfeit products. Before each figure is shipped, we will send you the pictures of items you bought by email or DM to confirm the status of the figure with you in advance. If you think the product does not meet your expectations, you can apply for a full refund before shipment. We will not ship the goods until you formally agree. After you receive the goods, figure products will no longer support unreasonable refunds, unless you have clear evidence that the package you received is different from the items confirmed in advance.
Refund for Minor Difference
An item received late, slight color difference or a change of mind will not be accepted for a refund, return or exchange. Some items may have a difference of 1-3 cm from the product description because the factory cannot make every item exactly the same. We cannot refund or replace items because of minor differences.
We do not refund or replace stolen or missing packages that have delivered status on the tracking number history.
Disagreements
If there was a disagreement in the policies, if a chargeback was done, or the policies were not followed, we cannot accept any new orders.